SHIPPING & RETURN POLICY
While we hope you love everything in your order, we understand that sometimes it’s not always a perfect fit. The Word offers returns on full price merchandise only.
If you would like to return or exchange an item purchased on www.theword.shop/, please send us a request for a return authorization within 7 days of delivery date. All returns must be shipped back to us within 7 days of the request approval.
* Please note that there is a $5 restocking fee that will be deducted from your refund.
Items must be returned in new and unused condition, with all original packaging and tags attached.
We cannot refund or take returns on product that has been worn or used.
Initial shipping charges cannot be refunded.
Return shipping is covered by the customer. We do not provide return labels.
The Word reserves the right to refuse any returns which do not meet our return policy requirements or are returned without written approval.
In order to ensure the safest business practices for our customers, staff and faculties, we are not accepting international returns at this time.
If an item is received damaged or defective, please contact customer service within 3 days of receiving at firstname.lastname@example.org/